Shipping policy
REDO FREE RETURN SHIPPING (available in US only): Does not pertain to Canada. International sales are final.
- By selecting Redo Free Return Shipping at checkout, your shipping cost will be covered on returns.- The Redo Free Return Shipping cannot be removed from an order once the order has been placed.
- To Return an item, visit our customer portal HERE.
Returns still incur the debit of the original shipping cost and a 10%-20% restocking fee if item was opened and assembled.
(WITHOUT REDO FREE SHIPPING)
We will send any replacement of defective or missing parts free of charge. However, any and all returns (even defective items) will incur a restocking fee. Once it is shipped, the item will have a 20% restocking fee if returned.
We will accept any returns of any unused, undamaged product within 30 days. There is a 20% restocking fee for any products returned opened as the item will now have to be sold as used/openbox. The shipping fee (if we paid it, “FREE SHIPPING”) is also subtracted from the purchase amount. Buyer is responsible for the return shipping cost. For exchanges, buyer is responsible for re-shipping of exchanged product. Product must be shipped in it original packaging. Any damages in the return transit is the buyer responsibility so please package it the same way you received it.