Is there a warranty?
1 year warranty on all products: Warranty is based on manufacture defects. Tires are not included. Please register your product purchased.
What is the difference between our child trailer and our large pet trailer.
In the pet trailer the floor is flat. The front and rear mesh windows can be left opened. Pet can enter from back or front. It has a sunroof for your dogs head to stick out. Also, contains a leash. No side rails and a manual wheel break.
In the child trailer there are harnesses for the children and drop down area for leg space. Must pull entire canopy up to insert or exit the children. Front window does not open. Extra protection with side rails and a hand break with parking mode.
Will you ship internationally?
At the moment we only ship internationally to Canada. Please contact us directly for shipping prices. Be aware that there may be additional customs fees and/or broker fees. Below are some estimated shipping quotes to Canada. A phone number is necessary for international shipments. Not providing a phone number will delay shipment. There are no exchanges or returns with international shipping purchases, however, we will do what we can to make everything right. Most of our pet items are sold within Canada.
We do not ship our child stroller/trailer to Canada.
Do you have a retail store?
We do not. All is ran out of our warehouse/storage facility. This keeps our prices extremely low.
How do I adjust the hand break on the Child II or Large Pet?
This is when the brake peg either sticks out or doesn’t go out far enough to engage with the wheel. The reason is the handlebar being twisted too many times when installing and uninstalling.
Look under the trailer and look for this square piece. If it is twisted like the first image, untwist it with your hand and make sure the two brake wires are parallel (see second photo). This untwisting will cause tension with the brake wire. To relieve this tension, unscrew the handbrake from the handlebar. The handbrake will unravel and the tension will be released. This should fix the brake.
Does the trailer collapse and if so, how?
You have to pull the handlebar off which is held on by push buttons. Pull the pin from the horizontal bar that holds the sides up. Both the sides of the trailer will fold down. If you want to take it further you can pull the wheels off. You have to push a button to release the rear wheels. The front wheel is held on by knobs that you unscrew.
What are the interior dimensions of the baby bike trailer/stroller?
Width: 23.5 inches
Leg room: 17 inches
Height: 25 inches
Maximum length of childs torso (from butt to top of head when sitting) is 22 inches.
How and when do you ship?
We usually ship same day unless the purchase is after 2pm PST. At the moment we ship via UPS ground. Arrive 1-2 days if on the West Coast, 3-4 days Central, 4-5 East Coast.
Where do I send a return or exchange?
730 Lake Mead Place
San Ramon, CA
What is a restocking fee?
When items get returned the company must now open the item to ensure there is no damage or missing items. The item must now be repacked in a new box for resale. The item must also be sold at a discount as used or like new condition.
Any and all returns (even defective items) will incur a restocking fee. Replacement parts for anything defective will be sent out at our cost. Once it is shipped, the item will have a 20% restocking fee if returned.
We will accept any returns of any unused, undamaged product within 30 days. There is a 20% restocking fee for any products returned opened as the item will now have to be sold as used/openbox. The shipping fee (if we paid it, “FREE SHIPPING”) is also subtracted from the purchase amount. Buyer is responsible for the return shipping cost. For exchanges, buyer is responsible for re-shipping of exchanged product. Product must be shipped in it original packaging. Any damages in the return transit is the buyer responsibility so please package it the same way you received it.